FAQ

Yes. We work with both Windows and macOS systems, as well as common peripherals such as printers, routers, and external storage devices.

Yes. We diagnose and remove malware and help prevent future infections.

Yes. We identify performance issues and optimize your system for better speed and reliability.

You don't need to know. Simply describe the issue you're experiencing, and we'll recommend the best solution.

Absolutely. We respect your privacy and only access data necessary to resolve the issue. Your information is never shared or stored unnecessarily.

Yes. We diagnose and fix common causes of slow speeds, interference, poor coverage, and configuration issues.

Yes. We can set up new computers, tablets, routers, printers, and other devices, making sure everything works together properly.

That's okay. Many technology issues don't fit neatly into categories. Contact us and we'll let you know how we can help.

Yes, clearly and in plain language! We believe you should understand what's happening with your technology.

We kindly request at least 24 hours' notice when canceling or rescheduling. If a customer is unavailable when our technician arrives, does not answer the door, or can’t provide access to the service location or equipment, the appointment may need to be rescheduled. If Wiltek IT must cancel, we’ll offer to reschedule. Payment is collected in person after the service is completed. Completed services are non-refundable. If you have concerns about a completed service, please contact Wiltek IT so we can review your situation.

Customers are responsible for providing a reasonably safe, sanitary, and accessible environment in which the technician can work.

A technician may decline to enter a home, stop service, or leave an appointment if conditions could reasonably create a health, safety, or security concern or prevent the technician from safely performing the requested service.

Examples may include:

• Human or animal waste in or around the work area
• Significant insect or rodent infestations
• Biohazards, exposed needles, bodily fluids, or hazardous materials
• Excessive clutter or blocked pathways that prevent safe access
• Strong or hazardous fumes or smoke
• Aggressive or unsecured animals
• Unsafe electrical, structural, or physical conditions
• Threatening, intimidating, harassing, or aggressive behavior
• Illegal activity occurring at the residence
• Any other condition the technician reasonably believes could create a health, safety, or security risk